Terms of Service.

These Terms of Service (“Terms”) cover the Devlo app at app.devlo.co.uk (the “Service”), this website, and the design, development and care work we do for clients (the “Studio Services”). Devlo is operated by Waseem Amjad, a sole proprietor based in Pakistan (“Devlo”, “we”, “us”, “our”).

By creating an account, using the Service or accepting a quote from us, you agree to these Terms. If you do not agree, please do not use the Service.

Devlo is a software service for email campaigns, contact management, a shared inbox, reports, WordPress publishing, a social media design studio and team collaboration. Features differ by plan; the pricing page shows what each plan includes.

• Give accurate information when you sign up, and keep it up to date.
• Keep your password private. You are responsible for everything done under your account, including by team members you invite.
• You must be old enough to enter a binding contract, and use the Service for business purposes.

• New accounts start with a 15-day free trial. Nothing is charged during the trial.
• Paid plans are billed monthly or yearly, in advance, by our payment provider. Prices are shown on the pricing page.
• Plans renew automatically until you cancel. You can cancel from your account at any time; it takes effect at the end of the period you have paid for.
• We may change prices with reasonable notice. A new price applies from your next renewal after the notice.
• Refunds follow our Refund Policy.

You may only email people who have agreed to hear from you, and you must follow the Anti-Spam & Acceptable Use Policy, which is part of these Terms. In short, you must not:

• send unsolicited bulk email (spam), or use bought, rented or scraped lists;
• send phishing, malware, or unlawful, misleading or infringing content;
• try to get into accounts, systems or data that are not yours;
• resell or sublicense the Service without our written consent.

We may pause sending or suspend an account that breaks these rules, especially when it puts the delivery of other customers’ email at risk.

You keep ownership of everything you upload: contact lists, campaigns, posts, designs and files (“Your Content”). You confirm you have the rights and the consents needed to upload and send it. We use Your Content only to provide the Service to you, as described in our Privacy Policy. You can export your contacts and reports at any time.

• Each project starts with a written quote setting out the work, the price, the payment stages and the timeline. The quote you accept, together with these Terms, is our agreement.
• You give us the content, access and feedback we need on time; delays on either side move the timeline.
• When you have paid in full, the finished website, design or code made for you is yours. We may reuse our own general tools and know-how, and may show the work in our portfolio unless you ask us not to.
• Care plans such as SafeGuard run month to month (or as quoted) and can be cancelled with notice before the next period.

The Service — its software, design, name and logo — belongs to Devlo. You get a limited, non-exclusive, non-transferable right to use it for your own business while your account is active. You may not copy, modify or reverse-engineer it beyond what the law allows.

You can connect your own mailboxes, WordPress sites, social media accounts and AI provider key. Those services are run by other companies under their own terms, and any costs they charge are yours.

We aim to keep the Service available at all times, but cannot promise it will never be interrupted. We may update, add or remove features, and will give notice of changes that significantly reduce what your plan includes.

The Service is provided “as is” and “as available”. To the extent the law allows, we make no other promises — for example that it will be error-free, or that any email will reach a particular inbox, since that is finally decided by the receiving mail provider.

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, data or business. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

You agree to cover our reasonable costs from claims caused by your use of the Service against these Terms — including claims from people you emailed without their consent.

You can stop using the Service and close your account at any time. We may suspend or close an account that breaks these Terms. After closing, your data is handled as set out in the Privacy Policy.

If something goes wrong, please contact us first at [email protected] — most problems are solved quickly that way. These Terms are governed by the laws of the place where Devlo is registered to operate. If one part of these Terms cannot be enforced, the rest still applies. We are not responsible for delays caused by events outside our reasonable control.

We may update these Terms. The date at the top shows the latest version; for important changes we will also tell account holders by email.

Questions about this policy: [email protected].