Refund Policy.

Every new account gets a 15-day free trial. No card is needed to start, and you are never charged automatically when it ends — you choose a paid plan yourself when you are ready.

• Cancel any time from your account — no fee, no minimum term and no need to contact us.
• Billing stops; you keep your plan until the end of the period already paid for.
• Your data is not deleted when you cancel, so you can come back later (see the Privacy Policy for how long we keep it).

You get full access as soon as a billing period starts, so fees for a period that has started are not refunded for unused time, and a downgrade takes effect from your next billing date. Try the free trial first if you are unsure.

• Duplicate charges — billed twice for the same period.
• Billing errors — charged the wrong amount because of a mistake on our side.
• Service failure — a fault on our side stopped you using Devlo for a large part of a paid period, and you told us within a reasonable time.
• The law — wherever consumer law gives you a right to a refund.

• Projects are paid in the stages set out in your quote, usually a deposit to start and the rest on completion.
• The deposit covers planning and work done; if you cancel early, we refund any part of what you paid that is more than the work done so far.
• If we cannot deliver what the quote describes, we fix it or refund the part not delivered.
• Care plans such as SafeGuard can be cancelled before the next period; the current period is not refunded.

Email [email protected] with your account email and the reason. We aim to reply within 3 working days. Approved refunds go back to the original payment method and usually arrive within 5–10 working days, depending on your bank.

Please contact us before disputing a charge with your bank — we can usually put it right quickly. An account may be paused while a chargeback is open.

We may update this policy; the date at the top shows the latest version. Changes do not affect payments already made.

Questions about this policy: [email protected].